I love you guys!!! Products such as these really help small time business owners who are just starting up to implement effective customer service. I'm a programmer and while something like this is possible to create, it would be too time consuming and difficult, you guys have saved me a bunch of time. There are those other scripts out there who just try to market something this for big bucks, but you guys have truly done everyone a favor by providing this service for free. if you guys need any help feel free to hollar and i'll try to help out
