Hi I have been using the system for about 5 weeks, then when the messages said about canned messages being available I set up a few, the drop down menu appears but I am unable to select anything from it and the same goes for the smileys. Loads of time and effort wasted.
The live chat buttons do not always appear on the web pages and if I'm off line and the visitor leaves a message that never arrives. no reply from support and no help here either! despite a autoresponder email saying they would get back to me.
Will spend the day removing it from my sites tomorrow and finding a better service, by that I mean one that does what it says on the tin, and does not leave you more worried about the system than you would be if you did not have one. I shudder to think how many customers I have lost because of this system; that promises everything but delivers nothing!
I cant help but notice that even the site that supplies it does not have it installed.
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