Slow Server

[JBD]

Many times during the day the server operates painfully slow, probably due to heavy traffic. Today being Christmas and all, the server is as fast as I have ever seen it.

This poses as an issue in a few ways:

1. The visitor tracking isn't real time, and is delayed like a stock-market ticker
2. When using the Adobe Air console, the server often times out (and I can't refresh, so I must close and reopen the program)
3. Invitations on a fast server appear within 3 seconds. When the server is running slow it usually takes anywhere between 10-20 seconds to come up. Very often visitors close the page or navigate to another
4. The chat image on every page takes a while to load, so for about 10-20 seconds the design of the website is not displayed like what I had intended
5. Chat messages take too long to transmit between the operator and visitor, resulting in a dissatisfied client

I wanted to know if you are reviewing any possible solutions to the problem, including more servers, or the ability to purchase the script for installation on my own server.

Thanks

[bobpit]

I experience the same problems. Tonight (Sat, 21st of February, 20:00 GMT) the system is sooo slow, I could not even login into this forum. My home page would not even show the "live chat" buttons.

This is a great software, but is this happens often (dead slow), then it is unworkable.

Now it seems to work at normal speed. ie, when I browse at my site, through the console I can detect my own browsing with about 12 seconds delay.

[bobpit]

Again the system is extremely slow. It took more than 1 minute for the www.intellilivehelp.com page to load.

Although I am logged in LiveHelp, I test my site and it shows "OffLine".

[Vasily B.]

Sorry, the problem has been fixed. I wish we could have better servers (

[bobpit]

Hello Vasily

Yes, I noticed that the system is much more responsive the last 2-3 days that I began using it again. I think the biggest problem I see some times is the online button on the user's page, some times it is too slow to appear.

I'll pay more attention to it now.

[bobpit]

nope, again the same problems.

It is sooooo slow, I had difficulty coming to this forum too.

[bobpit]

The last 3-4 days it is working flawesly. Tested at difefrent times.

[JBD]

For the past two weeks, the software fluctuated from working and responding within seconds to not working and disabling operator login (xooChat server error). The fluctuation in service is obviously a concern, and a number of chats were disrupted by the server, which reflects poorly on us.

I would really like to see an installable version on my own server, which will help ensure uptime reliability. I will begin a new thread containing this request along with a poll. Please vote..

[bobpit]

I noticed that sometimes the server is too slow too. But in general it is much more responsive than 2-3 months ago.

[bobpit]

It was too slow 2 days ago. It is too slow now too. I can't even login to the console. I had problem loging in to this forum.